General Terms and Conditions

GENERAL TERMS AND CONDITIONS

FUTURA SERVICE s.r.l., having its registered office at Via G. Scaramuzzo 25/B – 71018 Vico del Gargano (FG), VAT/Tax Code/Company Registration No. 04468170719 REA CCIAA FG 330215, hereinafter referred to as the “Paglianza Hotel”

Rates do not include the municipal tourist tax.

The confirmation of a booking shall require the payment, by bank transfer or credit card, of a deposit equal to 30% of the total cost of the stay within the time limits specified in the quotation. The balance of the stay shall likewise be settled, by bank transfer or credit card, no later than fifteen (15) days prior to the commencement date of the stay.

RISK-FREE CANCELLATION.

Booking cancellation:

Up to 15 days before arrival, the amount paid will be refunded less an administration fee of EUR 50.00 for processing the refund.     

After this deadline, cancellation penalties will be calculated as follows:
– from the 14th to the 4th day before the arrival date, a penalty of 30% of the total cost of the stay will be charged, while the remaining 70% paid as balance will be refunded in the form of a voucher that may be used towards a new booking during the same summer season and/or the following season;
– from the 3rd day before the arrival date, a penalty of 100% of the total cost of the stay will be charged.

ARRIVAL AND DEPARTURE

CHECK-IN from 16:00

On arrival, Guests must present a valid identity document for both adults and children. To speed up checkin, please use the “online check-in” section of the WEB APP.
For security reasons and to access all included services, Guests must wear the “Paglianza Hotel” identification wristband, which will be handed out at check-in.

CHECK-OUT from 10:00

Any extras/bills to be settled should be paid no later than 24 hours before the day of departure.
No refund is given for early departures or for unused days and/or meals

The “Soft ALL INCLUSIVE” rate includes:

• Full board treatment: continental breakfast with buffet service; lunch and dinner offering a choice of several first and second courses, plated and served directly by our Chefs. Buffet of side dishes; fruit and desserts. House wine, soft drinks, filtered water, and draft beer. Gluten-free menu available upon request. No refunds shall be made for unused meals. A substitute packed lunch may be requested directly from the restaurant manager by the evening prior.
• BEACH SERVICE (available from 12:00 noon on the day of arrival until 12:00 noon on the day of departure): located 150 metres away, PRIVATE BEACH equipped with one (1) beach umbrella and two (2) sunbeds per room (from the third row onwards), canoes, pedal boats, shower and toilet facilities.
• OPEN BAR HALL: located in the main hall bar, open from 09:45 a.m. to 3:00 p.m. and from 4:15 p.m. to 12:00 p.m., offering unlimited consumption of draft soft drinks, coffee, cappuccino, tea, chamomile, and cup ice cream.
• OPEN BAR AT THE BEACH – “Tamerici Beach” (from 30/05 to 12/09/2027 – 09:00 a.m. – 1:00 p.m. and 3:00 p.m. – 7:00 p.m.): unlimited consumption of water and draft soft drinks.
• “We are in Puglia” from 18/06 to 03/09/2027: Friday evenings are dedicated to Apulian tradition, with a tasting of local specialities by the pool and live music. In the event of bad weather, activities scheduled outside the hotel will be cancelled. No refund or compensation of any kind is provided.

• FACILITIES AND SERVICES: Wi-Fi access available in the hall and pool areas. Use of the equipped swimming pool, children’s pool, multi-purpose tennis/five-a-side court, and children’s playground. Unsupervised internal car park. Shuttle service (14-seat golf cart) available from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 7:00 p.m. (service not available on Saturdays).

Shuttle service (14-seat golf cart) from 9:00 to 13:00 and from 15:00 to 19:00 (not available on Sundays).

• DAYTIME AND EVENING ENTERTAINMENT (from 30/05 to 11/09/2027): daily entertainment programme including sports and social activities, group dances, and wellness sessions such as morning stretching, Pilates, aquagym, and aerobics. Evening entertainment shall include piano bar or DJ set, shows, dance and/or theatre performances.

Rates do not include:

• Canned and/or bottled beverages, alcoholic drinks, spirits, and any other pre-packaged products supplied by third-party manufacturers.
• Tourist tax applicable for the year 2027 in accordance with the municipal regulations published on the official website of the Municipality of Peschici.